August 29, 2014 at 11:31 pm #83290surfer1Participant
Yes, Nasra just responded to my email and she is going to send the billing info to give quest.August 29, 2014 at 10:17 pm #83289
I don’t have the answer perhaps someone can provide. Don’t hesitate from reaching out to Nasra:
MarionAugust 29, 2014 at 9:40 pm #83288surfer1Participant
I received the kit for my husband. I tried having our clinic do the draw but they won’t deal with the shipping portion, even though it is pre paid, pre labeled for FedEx. I then went to quest diagnostics but they won’t do it without billing information. I explained that it would be patient paid and they said no, it has to be set up for billing the mayo or insurance.
Any suggestions?July 25, 2014 at 9:21 pm #83287kvollandMember
I didn’t have too many issues with it. Of course, I drew Mark’s blood myself since it was time to flush the port anyway and we aren’t seeing the Onc until September. I was glad I had read about some of the problems people were having because I hadn’t look all the way into the box.
I didn’t have any issues with the pickup. No one even asked what was in. I called the number and they just came to my work and picked it up.
I could see where there could be problems though if you don’t understand how the lab system works with orders and billing and all that stuff.
KrisVJuly 25, 2014 at 6:38 pm #83286
Stacie (CCF President) is at Mayo speaking with Nasra re: some of the issues encountered with the study application and kit distribution. Know that it is being addressed and that we are in the process of remedying some of the problems you have come across.
MarionJuly 24, 2014 at 9:59 pm #83285
I would like to revive this important thread. What are your experiences with receiving the kit, understanding the requirements, and how fast have you received responses to your request of wanting to participate?
Thanks a million,
MarionJuly 10, 2014 at 2:55 pm #83284jscottMember
Andrea and I had some issues with the process as well. First, let me say I completely agree with your point…Don’t over think it! This is where many of our problems came up as well. Anyway, I talked with Nasra (the RN at Mayo that is supporting this process) and I think I have the correct answers to my questions. I thought I would pass along the things that I learned that were not obvious to me at least:
Where should I get the procedure done?
We tried to get the blood drawn at Andrea’s cancer center (UCSF), but we could not get them to do it. They didn’t know how to bill the procedure for insurance purposes (more on that later), and the fact that the request came from a different institution (Mayo) did not help. With effort, we probably could have gotten this to work, but we found it easier to just use a third party lab to do the blood draw. We used Quest Diagnostics.
Does this cost me anything?
The easiest way to get this procedure done is to pay for it yourself, and then send the receipt to Mayo (Nasra) for reimbursement. I think this is the way most people end up doing it. If this is a problem, your best bet is to get the lab in contact with Nasra. Nasra can send over an invoice that should allow the lab to bill Mayo directly.
The problem here was really one of communication. Andrea and I didn’t realize we needed to pay and then get reimbursed. We were thus stumped when the cancer center asked us “Who is paying for this procedure?” Our answer should have been “it is patient paid,” but we didn’t know that…
When should I get the procedure done?
If you live in the U.S. or Canada, you need to plan on making an appointment between Monday and Thursday. Mayo sends you a prepaid overnight Fed Ex box to send the sample back to them. However, because the sample needs to arrive at Mayo on a business day (Mon-Fri), it needs to be given to Fed Ex on Mon-Thurs. If you are not in the U.S. or Canada, be sure to talk with Nasra about when you should schedule your appointment.
Do I need to do anything before I go?
Yes. You need to find the freezer pack that is in the package. The freezer pack is under the sample collection box (both of which are inside the return Fed Ex box) You should bring a frozen freezer pack to your appointment (at least 4 hours in the freezer is required)
What other issues can come up?
The clinic asked us if we had an “order” for the blood draw. It turns out there is the equivalent of an order in the sample collection box. If you are asked, say “yes, we do have an order!”
Let the clinic know that they need to give the materials to Fed Ex. If you try to give the box to Fed Ex yourself, Fed Ex may not take it since it contains blood. If Fed Ex doesn’t normally pick up at your clinic, you or the clinic can call them and they will make a special stop.
Those are the things that tripped us up.
If you tried participating in the Mayo study (successfully or unsuccessfully), please please please add any other things that you found confusing or challenging to this thread. As I understand it, the plan is to take all of this feedback and use it to improve the Mayo process. Part of that improvement will be a guide or FAQ on this website to help patients navigate potential problems.
JasonJune 26, 2014 at 4:59 am #83283
Please know that we are keeping track of your comments re: participation in the research study. Your input is of high importance to us and to the Mayo Clinic researchers.
Thanks a bunch,
MarionJune 26, 2014 at 3:00 am #83282kvollandMember
Well, I am glad I read that before I tried do it. Since Mark has a port and I don’t want to go all the way to Seattle to draw it, I will be drawing it myself. I stopped at opening the first box so I will open it all the way and figure it out before I draw the blood. I did figure it was more than one vial though. Mark is part of another study….Long-Term Follow up for Childhood Cancer for his lymphoma and we do a HUGE questionnaire every 5 years and draw blood. It’s about 3 or vials every time and also an inside the cheek swab for DNA.
I just need to get off my behind and do it.
KrisVJune 26, 2014 at 2:01 am #83281judymMember
I also didn’t realize that the bag had to be frozen before the blood draw–that meant a second visit to the doctor’s office where I was also surprised that there were 5 vials of blood required. not just one. There was wait time for the blood to clot, as well. The local hospital would NOT draw blood for me– I had to go to my own doctor’s office. But I had no trouble at all dropping off the sample in the box Mayo provided at the local FEDEX since postage was prepaid.June 25, 2014 at 4:04 pm #83280dukenukemMember
FedEx shipping is prepaid and labeled by Mayo.June 25, 2014 at 3:58 pm #83279lainyMember
Dear Seek, what a beautiful post and tribute to your Mama, Nasra. I think you will find a lot of amazing ways to know that your Mom will always be around you and this is just the beginning.
Her loving spirit will really never leave because Mother’s always want to be with their children at any age. When you least expect it something will pop in to your mind or even appear tangible as her name showing up here in another post. It is all good, her way of telling you that she is healthy, whole, happy and at Peace.June 25, 2014 at 3:36 pm #83278
Duke….re: FED EX: postage is paid by Mayo? Correct?June 25, 2014 at 3:35 pm #83277
Seek….Thanks for sharing this touching remark. I too will now connect this name to the beautiful woman named Nasra, your Mom.
MarionJune 25, 2014 at 12:44 pm #83276seekMember
As much as the Mayo Research Study does not effect me personally, every time I see a post about it my heart starts shaking.
My Mom’s name is Nasra ( not her legal name but the name we all called her by since I opened my eyes to this world), I have never expected to hear this name in the United States.
My Mom was one of the most beautiful, loving, caring person you could ever meet in your life.
All the staff at the hospital used to call her ” Pretty Woman”.
Nasra, Mama, I miss you so much
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